Republic Acts1 min read
Section 5Sec./Art. 5
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Procedures in Filing a Complaint -
(a) The consumer shall write and submit a letter of complaint to the Department of Trade and Industry (DTI) not later than ten (10) working days after a violation has been committed.
(b) The DTI shall, in not more than ten (10) working days after the complaint has been submitted, conduct an investigation, and shall issue a notice to the establishment involved.
(c) After a full investigation shall have been made by the DTI, it shall issue its decision and findings not later than thirty (30) days from the receipt of the complaint.
(d) Nothing herein shall be construed to limit or impair the rights and remedies of a consumer under any other law.1awp++i1
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