Republic Acts1 min read
Section 12Sec./Art. 12
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Section 10 of the same Act is hereby amended and renumbered as Section 20 to read as follows:
"Sec. 20. Report Card Survey. All offices and agencies providing government services shall be subjected to a Report Card Survey to be initiated by the Authority, in coordination with the CSC, and the Philippine Statistics Authority (PSA), which shall be used to obtain feedback on how provisions of this Act are being followed and how the agency is performing.
"The Report Card Survey shall also be used to obtain information and/or estimates of hidden costs incurred by applicants or requesting parties to access governments services which may include, but is not limited to, bribes and payment to fixers. The result of the survey shall also become basis for the grant of awards, recognition and/or incentives for excellent delivery of services in all government agencies.
"A feedback mechanism shall be established in all agencies covered by this Act and the results thereof shall be incorporated in their annual report."
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