Section 11Sec./Art. 11

Implementing Rules and Regulations (IRR). - Within ninety (90) days from the effectivity of this Act, the NTC, as the government entity mandated to implement nationwide MNP, shall coordinate with the Department of Information and Communications Technology, the National Privacy Commission, the Philippine Competition Commission, and other concerned agencies, and promulgate rules and regulations and other issuances as may be necessary to ensure the effective implementation of this Act.

Within six (6) months from the promulgation of the rules and regulations, mobile service providers shall comply with the provisions of this Act and set up a mechanism for the purpose of implementing nationwide MNP.

The rules and regulations shall provide an expeditious framework to govern all relevant aspects of MNP including, but not limited to, the following factors: (a) the most appropriate, efficient, and cost-effective porting scheme to be adopted; (b) the specific rights and obligations of subscribers, the donor and recipient providers, and other parties to the porting process; (c) the coordinated procedure to be followed by each party in processing a mobile number porting application, including a scheme for porting notifications as may be required and the specific time limits given to every party to complete the required steps in the entire porting process which process shall, in no case, exceed forty-eight (48) hours; and (d) the measures to ensure the least amount of disruption of service to the consumer when implementing MNP.

The rules and regulations shall also prescribe a mediation procedure before the one-stop shop of the NTC to accept customer complaints of denied or delayed MNP, where the NTC may mediate between subscribers and mobile service providers to facilitate MNP and where the NTC may, after granting both parties due process, resolve to either compel or deny MNP.