Section 7Sec./Art. 7

Responsibility to the Public. The grantee, its successors or assignees, shall conform to the ethics of honest enterprise and shall provide water supply and sewerage services to its service area in a prudent, efficient, and satisfactory manner.

For the public interest, as far as feasible and whenever required by the Regulatory Office, the grantee shall modify, improve, or change its facilities, pipelines, systems, and equipment for the purpose of providing efficient and reliable service at reasonable costs. The grantee shall charge reasonable and just fees form its services to all types of consumers and water users within its Franchise Area in accordance with Section 8 of this Act.

The grantee, its successors or assignees, shall comply with environmental and sustainability standards, and shall work with the LGUs to ensure safe and inclusive development.

The grantee shall comply with all its obligations as provided under this franchise, pertinent laws and regulations, including Republic Act No. 8371 or The Indigenous Peoples Rights Act of 1997 requiring in the appropriate cases, free, and prior informed consent (FPIC) and other related processes, relevant jurisprudence and the Concession Agreement. The grantee shall likewise institute mechanism that will facilitate consultation with the stakeholders on the formers services.