Section 19Sec./Art. 19

Obligations of Online Consumers. - The online consumer shall exercise ordinary diligence in any internet transaction.

If the transaction includes the delivery of the purchased goods, the online consumer shall not cancel confirmed orders when the said items have already been paid for by, or the goods are perishable in nature and are already in the possession of a third-party delivery service, or otherwise in transit to the online consumer unless:

(a) The online consumer uses electronic or digital payment and authorized the crediting of the amount despite cancellation;

(b) The online consumer reimburses third-party delivery service as a pre-condition for the cancellation of the order;

(c) The transaction allows cancellation for a fee; or

(d) The parties agree otherwise.