Section 7Sec./Art. 7

Promotion of Consumer Interests. - The herein Grantee shall establish a platform to handle consumer concerns and complaints and ensure adequate promotion of consumer interests in accordance with applicable rules and regulations of ERC, its successor, and other relevant regulatory agencies. The Grantee shall act with dispatch on and resolve all complaints brought before it within such period as may be determined by the ERC, in accordance with applicable regulations, and shall ensure that such a platform can be remotely accessed through electronic or digital means.

The Grantee shall submit as part of its annual report its corporate social responsibility initiatives, including, but not limited to, providing electricity access to unenergized areas, remote off-grid schools, community and health centers, and its efforts to restore power in areas affected by calamities.