Section 21Sec./Art. 21

Minimum Standards. - The following shall be the minimum standards for government websites and information portals. They shall:

(a) Include direct and easily identifiable links to: (1) description of the mission, statutory authority, and the organizational structure of the agency; and (2) frequently asked questions (FAQs) with the corresponding answers; and other common matters of public concern;

(b) Include direct and easily identifiable links to the relevant and applicable portals and E-Government Programs public service delivery;

(c) Include the ability to provide access to public information via an API;

(d) Include an up-to-date government directory containing the contact information, such as emails and telephone numbers, of the offices and officials within an agency;

(e) Be compliant with the Philippine Web Accessibility policy, or any relevant and updated issuance from the DICT; and

(f) Provide a real-time citizen feedback mechanism integrated into all E-Government platforms t allow users to rate services, provide comments, and report issues directly, Data from this mechanism shall be publicly aggregated and published quarterly to ensure transparency and guide service improvements.