Section 20Sec./Art. 20

Rights of End-Users. - The user of telecommunications service shall have the following basic rights:

(a) Entitlement of utility service which is non-discriminatory, reliable and conforming with minimum standards set by the Commission;

(b) Right to be given the first single-line telephone connection or the first party-line connection within two (2) months of application for service, against deposit; or within three (3) months after targeted commencement of service in the barangay concerned per the original schedule of service expansion approved by the Commission, whichever deadline comes later;

(c) Regular, timely and accurate billing, courteous and efficient service at utility business offices and by utility company personnel; and

(d) Thorough and prompt investigation of, and action upon complaints. The utility shall endeavor to allow complaints to be received over the telephone and shall keep a record of all written or phoned-in complaints.lawphil©alf

ARTICLE VIII

TELECOMMUNICATIONS DEVELOPMENT